Question 1

What is included in a standard cleaning?

Accepted Answer

Kitchen surfaces, bathrooms, dusting, vacuuming, mopping, general surface cleaning, trash removal, and bedroom and common-area cleaning.

Question 2

What's included in a deep clean?

Accepted Answer

Everything in a standard cleaning plus detailed work such as baseboards, trim, grout, high-touch points and detailed kitchen and bathroom scrubbing.

Question 3

Do I need to be home?

Accepted Answer

You're welcome to be home, but it isn't required. Add entry and access instructions to your booking so our cleaner can get in.

Question 4

Do I need to provide cleaning supplies?

Accepted Answer

Supply arrangements have not been published yet. Please confirm with us when we contact you about your booking.

Question 5

How long does cleaning normally take?

Accepted Answer

It depends on home size, condition and the type of cleaning. We'll give you an expected time frame when we confirm your appointment.

Question 6

Can I schedule recurring cleaning?

Accepted Answer

Yes — choose weekly, every 2 weeks, or every 4 weeks during your estimate, and we'll set up your schedule.

Question 7

What happens if I need to reschedule?

Accepted Answer

Contact us as soon as you can and we'll find a new date. A formal reschedule and cancellation policy has not been published yet.

Question 8

Do you clean homes with pets?

Accepted Answer

Yes. Let us know about pets in the home when you book so we can plan accordingly, and add pet hair cleanup if you need it.

Question 9

How does pricing work?

Accepted Answer

Your estimate is based on home size, bedrooms, bathrooms, the type of cleaning, frequency and any add-ons. The final price may change if the home's condition or scope differs materially from what was submitted.

Question 10

Does submitting a booking automatically confirm my appointment?

Accepted Answer

No. Submitting the form sends a booking request. We review availability and confirm your appointment with you.

Questions, answered